Conflict Management
Overview
The overarching goal of this course is to learn what differentiates constructive conflict from dysfunctional conflict to better enact effective resolution-seeking strategies in a variety of situations. We will begin by exploring our attitudes toward conflict and the ways they affect how we approach conflicts. We will then examine five different styles of managing conflict as well as the contextual elements that need to be taken into consideration to determine which conflict style will be most effective in any given situation. You will become more aware of your own style towards addressing conflict, as well as learn different approaches to better manage conflicts by utilizing techniques that focus on reaching resolution and determining the next steps moving forward.
Cost: $200 Time: 90 to 120 minutes
- This training is broken into multiple modules that you can start and stop at your leisure.
- Once you have registered and paid for the module, WMU will provide access to the online module within 3 business days.
- You will receive an email with instructions on how to set up an account and access the module.
- You will have access to your training modules for a period of 1 year.
- If you have any questions or technical difficulties, please contact @email.
- There is a NO Refund policy for the purchase of the modules.
Skills Learned
After completing this course, you will be able to…
- Distinguish between constructive and destructive conflict behaviors.
- Recognize the five styles of conflict management.
- Determine a preferred style of conflict.
- Assess both the contextual and dynamic elements of the situation to choose an appropriate conflict style.
- Enact an appropriate and constructive style of conflict management in any given situation.
Meet the Instructor
Dr. Kathleen M. Propp
Dr. Kathleen M. Propp is a professor of Organizational Communication in the School of Communication at Western ¾ÅÒ»Â鶹ÖÆƬ³§ University. She earned her Ph.D. at the University of Iowa, focusing her studies on communication processes within workplace settings. Dr. Propp teaches courses at the graduate and undergraduate levels in workplace communication, conflict management, negotiation, teamwork, and training and development. She has also developed and performed training programs for organizations related to team dynamics, conflict management techniques, negotiation strategies and tactics, and group decision-making efficacy.